Sales Policy
Effective Date: October 11, 2024
Website: https://diamondregaljewel.com

At Diamond Regal Jewel, we are committed to providing our customers with the finest high-end jewelry and exceptional customer service. Our sales policy outlines important information regarding purchases, payment options, shipping, returns, and exchanges. Please read carefully to understand our terms and conditions.

1. Purchase Process

To ensure a smooth shopping experience, customers can browse our collection of luxurious jewelry online. Once an item is selected, add it to your cart and proceed to checkout. You will be prompted to enter your payment and shipping information. After completing the payment, you will receive an order confirmation via email.

2. Payment Methods

We accept the following payment methods for all purchases:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers
  • Apple Pay and Google Pay

All payments are securely processed through our encrypted gateway to protect your financial information. Full payment is required before the order is processed.

3. Shipping and Delivery

Diamond Regal Jewel offers worldwide shipping to ensure our customers can enjoy our products no matter their location. Standard and expedited shipping options are available. Delivery times vary depending on your location:

  • Domestic (United States): 3-7 business days
  • International: 7-14 business days

We offer free shipping on all orders over $500. Please note that customers are responsible for any import duties or taxes imposed by their country.

4. Return and Exchange Policy

We are dedicated to ensuring complete customer satisfaction. If, for any reason, you are not happy with your purchase, we offer a 30-day return policy for refunds or exchanges under the following conditions:

  • The item must be unworn, undamaged, and in its original packaging.
  • Customized or engraved items are non-refundable.
  • Return shipping fees are the responsibility of the customer unless the item received is damaged or incorrect.

To initiate a return or exchange, please contact our customer service team at support@diamondregaljewel.com.

5. Warranty and Repairs

Diamond Regal Jewel offers a one-year warranty on all jewelry pieces, covering any manufacturing defects. This does not cover wear and tear, accidental damage, or improper care. Should your item require repair, please contact us, and we will provide detailed instructions on the repair process.

6. Pricing and Promotions

All prices listed on our website are in USD. We reserve the right to change prices and offer promotions without prior notice. Discounts and promotions are not combinable with other offers unless explicitly stated.

7. Secure Shopping

At Diamond Regal Jewel, we prioritize your security. Our website uses industry-standard SSL encryption to ensure your personal and payment details are fully protected throughout your shopping experience.

8. Contact Us

For any questions or concerns regarding our sales policy, feel free to contact us:

We thank you for choosing Diamond Regal Jewel and look forward to serving your luxury jewelry needs.